We want you and your pet to be delighted with your purchase from Pet Randoms. If for any reason you are not satisfied, we’re here to help. Please review our Return Policy below:

1. Returns and Exchanges:

   – We accept returns and exchanges within 14 days of the original purchase date.

   – To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. How to Initiate a Return:

   – Please contact our customer support team at [hello@petrandoms.com] to initiate the return process.

   – Provide your order number and details about the item you wish to return.

3. Refunds:

   – Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

   – If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

4. Return Shipping:

   – Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item.

5. Exclusions:

   – Certain items, such as personalized or perishable goods, may not be eligible for return. Please check the product description for any specific return conditions.

6. Damaged or Defective Items:

   – If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly.

7. Contact Us:

   – If you have any questions or concerns about our Return Policy, please contact our customer support team at [hello@petrandoms.com].

We appreciate your business and strive to make your shopping experience with Pet Randoms enjoyable and stress-free. Thank you for choosing us for your pet product needs!

Tailored Joy Awaits!